LED Robus is a global lighting company built and sustained by talented people, who deliver innovation and new practices that drive our growth strategy. We are a business built on customer loyalty.
We understand the value of trust, its at the heart of everything we do. Our HQ is located in Dublin, with distribution and offices Globally.
We currently have over 3,000 stockists and tens of thousands of installers and employ over 250 talented people around the world.
Key Responsibilities and Duties:
The role will include travel to the UK monthly, between 2-5 days with responsibility for training for LED Group with the support of Technical and products department.
You will develop and administer product training for employees in the UK, Ireland and Europe, also assist in the product training plans for Australia and New Zealand.
You will also assess training and development needs within the Sales teams and create training materials (Presentations, Videos, Articles, eBooks etc.) for Robus personnel and customers.
Key Skills and Competencies:
The successful applicant will be part of a dynamic team which deals with many aspects of the business. He / she will support the sales team and our customers on technical issues via phone and email. This role involves working closely with our NPD & China teams to guarantee the highest product quality, while making sure that all products placed on the market meets statutory and safety requirements.
This is a fantastic opportunity for an electrical engineer or electrician with a strong project management background.
To provide world class customer service to all ROBUS customers, internal & external.
To maximise every opportunity to generate additional value.
Support to External Sales Teams. i.e. Promote special offers to customers, daily & monthly reporting assistance, keeping them in the loop with all customer interactions.
High regard for excellent customer service
Exceptional level of attention to detail
Excellent telephone manner - voice clarity
Strong organisational skills
Excellent time management skills
Ability to manage multiple tasks
Ability to work on own initiative
Proficient in Microsoft office programmes
Capable of working in a fast-paced environment
Positive and upbeat manner
Can work well within a team / Good team player
Respectful & friendly attitude
Good at building strong, productive relationships
Knowledge of the Lighting Industry
SAP Business One experience
Ability to think outside the box